Terms & Conditions

WARRANTY

Parkland Products guarantee that all brands published on our website are 100% authentic. All products are directly imported from brand manufacturers or outsourced from only the authorised local brand distributors. 

In the case of a manufacturer defect on any purchased product, please notify us within 3 days of the purchase date (and include pictures for proof of defect). Parkland Products will replace or repair such faulty items and manufacturer defects are included under our manufacturer warranty.

 

PAYMENTS

Parkland Products accepts online payments using Visa and MasterCard credit/debit cards, as well as bank deposit and on-account payments. All transactions will occur in New Zealand dollars. 

Our website's payment provider is secured and protected by SSL certificates and complies with PCI standards.

All payment details will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant Policies.

 

PRICING

All prices are displayed in New Zealand dollars and are exclusive of GST. Parkland reserves the right to change prices at any time.

 

COOKIES

Our site uses cookies to keep track of your shopping cart.

HTML pages do not store information and it is necessary to remember where the shopper was to be able to complete an order for them. We do use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site.

 

DELIVERY POLICY

Please enjoy free standard shipping on orders $250 ex GST or above.

Orders below $250 ex GST will incur a small freight charge automatically calculated at checkout by value and delivery destination.  

Click and collect is available, with collection available from our Auckland and Christchurch showrooms. 

To ensure that your items reach you successfully, all deliveries are arranged through trusted third-party courier/shipping companies.

Delivery times may vary depending on the goods ordered and delivery destination. Delivery is expected within 2 to 5 business days of your order being placed. We will contact you immediately if we aren’t able to meet the normal delivery timeframe.

Note:

  • Please note the free freight minimum must be in a single transaction to automatically apply.  
  • Overweight items are exempt from receiving free standard shipping. Freight charges will apply to all purchases from our Pipe, Wire, Aqua-Traxx, Drip-Eze and Drip-In range.

 

PRIVACY POLICY

Your privacy is important to us. No customer data will be shared with third parties. Personal information is collected for Parkland Products to use in communicating with you and for delivery of orders. Parkland gathers personal information to help improve products and customer service, communicate with customers, process orders, and provide an enhanced experience.

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organisation for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Parkland Products for the purpose of performing services for Parkland Products.

Customer information is used for billing and shipping purposes. Payment gateway and website will not store any payment information. Customer purchase history, contact information and delivery address will be SSL secured, stored on our cloud-server and website platform.

The Parkland Irrigation eShop has an SSL certificate. All website traffic is through HTTPS, including the payment information and customer information which will be very limited in our case and industry. The website platform is Level 1 PCI Compliant, web hosting and shopping cart software

We reserve the right to change this Privacy Policy at any time.   

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

ACCOUNT INFORMATION

You are responsible for all actions taken with your account number, email address and password, including fees. Therefore we do not recommend that you disclose your Parkland password and/or account number to any third parties. If you choose to share your account number, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party’s privacy policy.

 

RETURNS POLICY:

Parkland Products will assist customers who wish to return, or exchange goods purchased in error. 

New and unused returns will be accepted within 14 days from the date of packing slip. Goods must be in original brand-new condition – clean, complete, undamaged, and unused. We will refuse returns of items where it is obvious the above conditions have not been met.

All goods returned where the purchaser is at fault will incur a 10% restocking fee of the value of the items concerned (minimum $5 fee) and the original freight charges will be non-refundable. 

If you are not completely satisfied with your order or its delivery, please contact us and we will do our best find a solution. 

At Parkland, we always aim to provide you with quality products and service. If you have purchased an item from us and believe it to be faulty, please cease use of the item and contact us immediately. Faulty items will be repaired or replaced.

 

ORDERING

Please always double-check to make sure you are ordering the correct product, model and type before checkout.

The description of the product is brief and please download the product specs in the download section or contact us in case need more products details.
ore products details.

 

GENERAL TERMS AND CONDITIONS 

The sale of all products and services from the Parkland website are subject to the following terms and conditions:

  • Parkland has the right to refuse the sale of any product or service at our sole discretion and has no liability whatsoever in exercising that right.
  • Every effort will be made to supply you with your order; however, we do not accept liability should we decline an order or fail to supply due to unforeseen circumstances.
  • Parkland contracts courier and freight companies to deliver purchased goods. We are not liable for any failure of these companies to deliver on a timely basis due to reasons beyond our control.

 

TRADEMARKS

Parkland, Red Value and Parkland DIY and their respective logos and slogans are the property of Parkland Products Limited. Toro, Yamaha, Pope, Grillo, IRRInet, Irritrol and all other brands, logos and names are the property of their respective owners.

 

DISCLAIMER

The information contained in our website is for general information purpose only, the information is provided by business and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express of implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

The user assumes all responsibility and risk for the use of this website.

We provide no warranty or guarantee for any information on our website or through any other communication with ourselves in any form written or verbal. The information on this website is for general information only. Parkland is not liable for any damages whatsoever for information or product provided by us.

Parkland is not responsible for any problems arising out of importation requirements of your country. We will not refund goods that have been seized by customs officials of foreign countries.

You acknowledge by accessing this website, that your use of this website is at your sole risk and that you assume full responsibility for any actions or non-actions taken by you in reliance upon the information provided on this website.

 

CHANGES

We reserve the right to make changes to our web site and the policies and conditions that govern the use of our web site at any time. Your continued access or use of our web site shall be deemed to be your acceptance of all our conditions of use.

 

NEW ZEALAND LAW

Use of the Parkland Products Irrigation website and the purchases of products from Parkland Products shall be governed by and in accordance with the laws of New Zealand. You agree that any legal action shall be brought exclusively in a New Zealand Court of Law.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of New Zealand. 

 

COPYRIGHTS & RESTRICTIONS OF USE

The content on this website is the property of Parkland Products Limited or its content suppliers and is protected by New Zealand and international copyright laws. All content on this website may only be used for personal shopping and for information purposes. Copying our content in any way other than for personal use is strictly prohibited.

The pages content of this website is for user general information and use only and it is subject to change without notice.

Parkland Products or any third parties of this website are not providing any warranty or guarantee against the accuracy, photos, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials with no intention may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

No liability or claims against Parkland Products on any content or any information published on this website either belongs to us or to any of our third parties partners who publish their information in banners or in Brands, Contractors, Events directories.

 

PRODUCT COLOURS, SPECIFICATIONS & DIMENSIONS

The images of products on this website might vary from the actual product.

Although we have made all efforts to display the colors, specifications and dimensions of the products as accurately as possible, variation remains a possibility depending on the resolution of your device.